At Lekisha Trendz, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our hassle-free exchange and return policy is here to help.
1. Delivery Charges
Customers are responsible for paying the delivery charge for all returns and exchanges. This helps us maintain our high standards of service and ensure prompt processing of your requests.
2. Return Window
To qualify for a return or exchange, items must be returned within 3 days of delivery. Please ensure that the items are in their original condition, with tags intact and packaging undamaged.
3. Easy Exchanges and Returns
Our dedicated delivery staff will visit your location to facilitate the exchange or return as soon as possible. We aim to provide a seamless experience without any extra charges for this service.
How to Initiate a Return or Exchange
- Contact Us: Reach out to our customer service team via email or phone within 3 days of receiving your order.
- Schedule a Pickup: Our team will arrange a convenient time for our delivery staff to visit your location.
- Prepare Your Item: Ensure the item is in its original condition, with all tags and packaging.
- Exchange or Refund: Once we receive the item, we will process your exchange or refund promptly.
Important Notes
- Non-Returnable Items: Certain items, such as intimate wear and final sale items, are not eligible for return or exchange.
- Condition of Items: Returned items must be unworn, unwashed, and in their original condition.
- Refund Process: Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.
Contact Us
For any questions or concerns regarding our exchange and return policy, please contact our customer service team at 9860680269.
We appreciate your understanding and cooperation. Thank you for shopping with Lekisha Trendz!